Fake eKYC Video Verification Scam

नकली ई-केवाईसी वीडियो सत्यापन घोटाला

INDIA — By BharatSecure Threat Intelligence Team ·

Verdict: Dangerous | Risk Score: 9/10 | Severity: MEDIUM

Category: KYC

How Fake eKYC Video Verification Scam Works

  1. Step 1: Scammers send SMS, WhatsApp messages, or make calls posing as bank, e-wallet (Paytm), or telecom representatives, claiming victim's account or SIM will be blocked due to expired KYC
  2. Step 2: They create urgency by stating immediate 'eKYC video verification' is needed to avoid suspension, directing victim to fake app, website, or video call
  3. Step 3: During video call or process, victims are asked to show Aadhaar card, PAN, bank details, and perform live verification like blinking or nodding
  4. Step 4: Scammers trick victims into sharing OTPs, bank credentials, or clicking malicious links under the guise of 'completing KYC'
  5. Step 5: Using captured details, fraudsters access accounts, transfer funds, or swap eSIMs for further financial theft

How This Scam Works — Detailed Explanation

The Fake eKYC Video Verification Scam is a rising threat targeting Indian citizens who use digital services linked with Aadhaar, UPI, and mobile banking. Scammers start by sending unsolicited calls or SMS messages claiming that the victim’s KYC (Know Your Customer) details are expiring soon or have discrepancies. These messages often create a false sense of urgency, warning that the victim’s bank account, UPI ID, or mobile service will be blocked within 24 hours unless immediate action is taken. The scammer impersonates legitimate organizations like banks, Paytm, or mobile telecom companies to gain the victim’s trust.

Once the victim responds, the scammer requests a video call for eKYC verification. During this call, they may ask the victim to show their Aadhaar card, bank debit/credit cards, and enter OTPs received on the phone. They often pressurize the victim into acting quickly, sometimes demanding sensitive information like bank account numbers, UPI PINs, or passwords. In some cases, fake apps or links are shared for the victim to ‘complete’ their eKYC process, which are designed to install malware or steal credentials. These fake tools appear professional but are traps that give scammers full access to the victim's financial accounts.

Victims who fall for the scam often find unauthorized transactions happening on their bank accounts or UPI apps shortly after. Their personal data may also be misused for identity theft or other financial frauds. Unlike genuine eKYC procedures that do not require sharing OTPs or sensitive data with anyone, scammers exploit the victim's trust and momentary confusion. The damage can range from drained bank accounts to compromised mobile wallet balances and frauds linked with Aadhaar details. Given the widespread use of services like WhatsApp and mobile banking apps in India, scammers leverage these trusted platforms to make their fraud attempts more believable.

Since the scam relies heavily on fake verification calls and messages, awareness about red flags such as unexpected verification requests, unsolicited links, and pressure tactics is critical. Reporting these incidents on official channels like cybercrime.gov.in or calling the helpline at 1930 can help authorities take action and warn others. It is vital that Indian users remain cautious about who they share their personal and financial information with, especially during calls or messages related to eKYC updates.

Who Does Fake eKYC Video Verification Scam Target?

Senior citizens aged 60-70 years, particularly retired government employees and general bank/e-wallet users in urban areas

Red Flags — How to Identify Fake eKYC Video Verification Scam

  • Unsolicited calls or SMS about urgent KYC expiry from unknown numbers
  • Requests for video verification, OTP sharing, or bank details during phone calls
  • High-pressure tactics claiming account will be blocked within 24 hours
  • Fake links or apps provided for eKYC update process
  • Callers posing as Paytm, banks, or telecom companies without proper official verification

What To Do If You Encounter Fake eKYC Video Verification Scam

  1. Do not answer calls or respond to SMS messages from unknown numbers asking for urgent KYC updates.
  2. Never share OTPs, bank details, or Aadhaar information over the phone or video calls.
  3. Avoid clicking on links or downloading apps sent via SMS or WhatsApp for eKYC verification.
  4. Immediately report the scam at cybercrime.gov.in or call the national helpline 1930.
  5. Inform your bank or mobile wallet provider about suspicious calls or transactions as soon as possible.

How to Report Fake eKYC Video Verification Scam in India

  • Call 1930 — National Cyber Crime Helpline (24x7)
  • File a complaint at cybercrime.gov.in
  • Contact your bank immediately if money was lost
  • Call RBI helpline: 14440 for banking fraud

Frequently Asked Questions

What is Fake eKYC Video Verification Scam?
Dangerous: Fake eKYC Video Verification Scam is a confirmed scam in India. Protect yourself from fake eKYC video verification scams. Learn red flags, prevention tips and report fraud at cybercrime.gov.in or call 1930.
How does Fake eKYC Video Verification Scam work?
Step 1: Scammers send SMS, WhatsApp messages, or make calls posing as bank, e-wallet (Paytm), or telecom representatives, claiming victim's account or SIM will be blocked due to expired KYC Step 2: They create urgency by stating immediate 'eKYC video verification' is needed to avoid suspension, directing victim to fake app, website, or video call Step 3: During video call or process, victims are asked to show Aadhaar card, PAN, bank details, and perform live verification like blinking or nodding Step 4: Scammers trick victims into sharing OTPs, bank credentials, or clicking malicious links under the guise of 'completing KYC' Step 5: Using captured details, fraudsters access accounts, transfer funds, or swap eSIMs for further financial theft
How to protect yourself from Fake eKYC Video Verification Scam?
Do not answer calls or respond to SMS messages from unknown numbers asking for urgent KYC updates. Never share OTPs, bank details, or Aadhaar information over the phone or video calls. Avoid clicking on links or downloading apps sent via SMS or WhatsApp for eKYC verification. Immediately report the scam at cybercrime.gov.in or call the national helpline 1930.
How to report Fake eKYC Video Verification Scam in India?
Report to cybercrime.gov.in or call 1930 (National Cyber Crime Helpline). You can also contact your local police station's cyber cell.

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